Refund policy

At Riviena, we offer a 60-day refund guarantee, no questions asked. If your product is damaged, simply return it within 60 days of purchase for a refund. Your satisfaction is our top priority!

Please note that refunds will not be given if the goods were delivered in complete state.

Please note that refunds will not be given, before the shipping window ends.

Items must be **unused, in original packaging, and in the same condition as received** to be eligible for a return.  

- Customers are responsible for the shipping costs associated with returning items. 

Once your return is received and inspected, we will process your refund within 3–5 business days. Refunds will be issued to the original payment method used at checkout.  

Please understand that shipping can not be refunded.